Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "View Shopping Cart / check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen.
We accept phone orders Call: 714-623-1360. Our customer-care consultants are available Monday through Friday 9AM to 9PM PST to answer your questions. We'd love to talk to you!
If you need your items before the normal processing and shipping time, please call customer service at 1-714-623-1360 during regular business hours Monday through Friday 9AM to 9PM PST. We will do everything we can to accommodate your request.
Orders can be placed online using Visa, MasterCard, American Express or Discover Cards, PayPal.. If you'd like to pay by check or Money Order, your order must be placed by phone. After your order is placed, please send your check to:
Sales tax will only be assessed for orders that are shipped within the state of California (7.5%).
Track your International shipment on USPS Web site , We will email all Express EMS order when it is shipped from our location. International Priority Mail is somewhat trackable by using customs form. Please note on your order requesting tracking # when ship.
Will I get an email confirmation after I place my order?
Yes, you will immediately receive an email confirmation of your order.
How do I make changes or cancel my order?
You may make changes or cancel your order as long as the order has not been processed or personalized. We strongly suggest you speak with a customer-care representative as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. Most order or process immediately. Sorry for any inconvenient.
[ to top ]
Easy Merchandise Return / Exchanges
Guarantee/Returns
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return anything except By law, there are restrictions on the return of some intimate garments. Any garment containing a crotch cannot be returned once they have been removed from their package. They cannot be returned since they may have been tried on and/or worn. Panty garments and hosiery are NOT eligible for a refund under any circumstances. There's a No restocking fees if you had pay for shipping. 15% restocking fees will apply if you got free shipping.
Exchanges and Returns take about 15 days to process and the items you want may sell out. Instead of exchanging an item we recommend you buy the correct item you want now, before it sells out. Our inventory are first come first serve bases. and returning your unused / unworn items for a refund.
Carefully package the unworn / unused items to be returned and enclose instructions (including a copy of your packing slip or invoice) indicating if you want a refund or an exchange.
If you need to exchange for a different size, just send it back with your order # and indicate which size you would like and we will ship that out at no additional charge. This only apply to UPS Ground service for Continential U.S only and you had paid for shipping on your original order.
Halloween Return / Exchange Policy deadline is by October 20th. Christmas lingerie and costume return dealine is by December 15th. Valintine's lingerie and costume dealine is by February 5th. You may return all unworn / unused merchandise with all tags attached within 15 days of receiving items - with a copy of your invoice - for a full merchandise refund or exchange. On shoes and other items can be return within 30 days of your invoice date. Buyer are respossible for all shipping cost. Original shoes box can not be tape or write on, $5 damage packaging may apply.
Sale items - No refunds or exchanges on sale items. Sale items are non-returnable, non-refundable and non-exchangeable. To be notified of next sale, join our e-mail list at the bottom of the page.
Exchange Instructions
If you want to exchange, be sure to indicate which size you would like. We do not exchange for a different item or style. Please process a new order and return any unworn / unused merchandise for a full refund. Buyer are respossible for all shipping cost.
Refund take about 10 business days to process. Allow an additional 7 - 10 Business days to receive your exchange and for return credits to show up on your credit card statement.
Send your package to:
GoGo Costume.com
14361 Euclid St. Unit 3C
Garden Grove, CA 92843
We recommend purchasing insurance since we cannot be responsible for lost or damaged returns.
Can I return personalized items?
Due to the nature of these items (i.e. they cannot be resold,) personalized costume made items are non-returnable and non-refundable.
Do you charge restocking fees?
15% restocking fees for all order with free shipping.
[ to top ]
Shipping
When will my order ship?
Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalizing if requested) plus shipping time equals delivery time. Each order is processed within one-to-two business days. If an item requires personalization, production time could take up to 10 - 15 business days, depending on the item. Our "item details" provide additional information on production, so be sure to check before ordering.
Do you ship to Post Office Boxes / APO / FPO address?
Yes, PO Boxes / APO / FPO. Please select USPS Priority as shipping option to avoid any delay. We do not guarantee delivery times on APO / FPO address.
Do you ship internationally?
Yes, we ship WorldWide. Please select USPS as shipping option. You can choose from Express Mail (EMS), Priority (Airmail) or Letter Post for lighter items.
How is shipping calculated?
Shipping is calculated during checkout and is based on the shipping option, destination and the total weight of the items you selected. Our system is connected to UPS and USPS, it will calculate shipping cost before you complete your order.
What are your shipping options?
 |
FREE Ground shipping on all order over $100 being shipped to the Continental US ONLY. International, AK, HI, and P.O. Box address are not included in Free shipping offer. Please select USPS to avoid any delay. Enter code "ship100" at check out. |
|
|
|
Shipping Method |
Approximate
Processing Time |
Apporimate
Transit Time |
Total Estimated
Delivery Time |
|
Ground |
1-2 Business Day |
1-5 Business Days |
2-7 Business Days |
|
3 Day Air |
1-2 Business Day |
3 Business Days |
3-4 Business Days |
|
2nd Day Air |
1-2 Business Day |
3 Business Days |
2-3 Business Days |
|
Next Day Air |
1 - Business Day |
1 Business Day |
2 Business Days |
|
USPS
Priority Mail |
1-2 Business Day |
1-3 Business Day |
2-5 Business Days |
|
POBOX
APO/FPO
|
1-2 Business Day |
Depend on Location |
Depend on Location |
|
International
Priority Mail |
1-2 Business Day |
7-10 Business Day |
8-12 Business Days |
|
International
Express EMS |
1 - Business Day |
4-5 Business Day |
6-7 Business Days |
|
Most order placed before 12:00 Midnight PST will be ship out on next business day. If you paid for Next Day Air or Express Mail Service, then you will receive our full attention. We have the option to use UPS or USPS for order under 9 oz. Unless specify other wise. Any return order with free shipping will result in 15% restocking fees. |
Discreet Shipping
Safe to ship to home or work, no one will be able to tell what's in the package. Your order will arrive in a standard discreet UPS box, Priority Box, Brown wrapping paper box or brown envelops for lighter item..
What if I received my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If there's any damage, please call our customer-care department at 1-623-1360 at your earliest convenience, but no later than 7 days after the package was delivered. A customer-care specialist will help you file a claim with UPS.
[ to top ]
FAQ's
Question on sizing?
The size conversion chart below only serves as a guide to help you determine the sizing equivalent of our products in different parts of the world. Please note that the actual sizing may differ slightly from the chart as the size conversions listed are APPROXIMATE - there is no universally accepted international conversion for shoe sizing; it may also vary slightly from collection to collection among our different brands.
|
US Size Chart for Adult Costumes and Lingerie |
|
Regular Sizes |
Pluz Size |
One Size |
|
|
XS |
S |
M |
L |
S/M |
M/L |
L/XL |
1X/2X |
3X/4X |
1 Size |
|
Size |
0-2 |
2-5 |
6-9 |
10-14 |
2-8 |
6-10 |
10-14 |
16-18 |
18-20 |
2-14 |
|
Cup |
A |
A/B |
B/C |
C/D |
A/B |
B/C |
C/D |
D/DD |
DD |
A/C |
|
Bust |
30-32 |
32-34 |
34-36 |
36-38 |
32-34 |
34-36 |
36-38 |
40-48 |
48-54 |
32-38 |
|
Waist |
22-24 |
24-26 |
26-28 |
28-32 |
24-26 |
26-28 |
28-32 |
34-38 |
40-44 |
24-32 |
|
Hip |
32-34 |
34-36 |
36-38 |
38-40 |
34-36 |
36-38 |
38-40 |
42-48 |
50-56 |
34-40 |
|
Rise |
6.5-7 |
7-7.5 |
7.5-8 |
8-8.5 |
7-7.5 |
7.5-8 |
8-8.5 |
9-9.5 |
9.5-10 |
7.5-8 |
|
Weight |
85-90lb. |
90-120lb. |
120-140lb. |
140-160lb. |
90-120lb. |
120-140lb. |
140-160lb. |
165-225lb. |
225-275lb. |
90-160lb. |
|
LegAvenue Brand Run a Tiny Bit Smaller. |
|
International Size Chart for Adult Costumes and Lingerie |
|
Regular Sizes |
Pluz Size |
One Size |
|
|
XS |
S |
M |
L |
S/M |
M/L |
L/XL |
1X/2X |
3X/4X |
1 Size |
|
UK |
0-2 |
6-8 |
10-12 |
14-16 |
6-8 |
12-16 |
16-18 |
|
|
6-16 |
|
French |
32-34 |
34-36 |
38-40 |
42-44 |
34-38 |
40-44 |
44-46 |
46-48 |
50-52 |
34-44 |
|
Spain |
32-34 |
34-36 |
38-40 |
42-44 |
34-38 |
40-44 |
44-46 |
46-48 |
50-52 |
34-44 |
|
Germany |
30-32 |
32-34 |
36-38 |
40-42 |
32-36 |
38-42 |
42-44 |
44-46 |
48-50 |
32-42 |
|
Italy |
34-36 |
38-40 |
42-44 |
46-48 |
38-42 |
44-48 |
48-50 |
50-52 |
54-56 |
34-44 |
|
Japan |
5 |
5-7 |
7-9 |
9-11 |
5-9 |
9-13 |
13-15 |
13-15 |
15-17 |
5-13 |
|
Cup |
A |
A/B |
B/C |
C/D |
A/B |
B/C |
C/D |
D/DD |
DD |
A/C |
|
Bust |
75-81cm |
81-86cm |
86-91cm |
91-97cm |
81-86cm |
91-97cm |
90-104cm |
|
|
72-81cm |
|
Waist |
56-61cm |
61-66cm |
66-71cm |
71-81cm |
61-66cm |
71-81cm |
81-100cm |
|
|
61-81cm |
|
Hip |
81-91cm |
86-91cm |
91-97cm |
97-102cm |
86-91cm |
97-102cm |
106-118cm |
|
|
86-97cm |
|
Rise |
16-18cm |
18-19cm |
19-20cm |
20-22cm |
19-20cm |
20-22cm |
22-23cm |
|
|
19-20cm |
|
Weight |
37-40kg |
40-55kg |
55-65kg |
65-75kg |
45-60kg |
60-75kg |
75-90kg |
|
|
40-70kg |
|
LegAvenue Brand Run a Tiny Bit Smaller. |
|
International Size Chart for Women's and Men's Shoes |
|
Centimeters |
Inches |
Japan |
The-U.K. |
US-Women's |
US-Men's |
Austraila |
European Other |
|
-- |
-- |
-- |
2 |
4 |
2 |
-- |
34 1/2 |
|
-- |
9 |
21 |
3 |
5 |
3 |
3 1/2 |
35 1/2 |
|
23.5 |
9 1/4 |
22 |
4 |
6 |
4 |
4 1/2 |
36 1/2 |
|
24.1 |
9 1/2 |
23 |
5 |
7 |
5 |
5 1/2 |
37 1/2 |
|
24.8 |
9 3/4 |
24 |
6 |
8 |
6 |
6 1/2 |
39 |
|
25.4 |
10 |
25 |
7 |
9 |
7 |
7 1/2 |
40 |
|
26 |
10 1/4 |
26 |
8 |
10 |
8-S |
8 1/2 |
41 |
|
26.7 |
10 1/2 |
27 |
9 |
11 |
9-S |
9 |
42 1/2 |
|
27.3 |
10 3/4 |
28 |
10 |
12 |
10-M |
10 1/2 |
43 1/2 |
|
27.9 |
11 |
29 |
11 |
13 |
11-M |
11 1/2 |
45 |
|
28.6 |
11 1/4 |
30 |
12 |
14 |
12-L |
12 1/2 |
46 1/2 |
|
29.2 |
-- |
31 |
13 |
15 |
13-L |
-- |
-- |
|
29.9 |
-- |
32 |
14 |
16 |
14-XL |
-- |
-- |
|
30.6 |
-- |
33 |
15 |
17 |
15-XL |
-- |
-- |
Do you have a printed catalog?
Unfortunately, we do not offer a printed catalog. You can view our entire collection online.
What is your contact information for the press?
All press inquires should be emailed or addressed to the following address: CustomerSevice@GogoCostume.com
I am a vendor. How do I submit my products for consideration?
In our quest for unique products we welcome vendor enquiries. Please email us at CustomerSevice@GogoCostume.com
Where can I read feedback from your customers?
If you'd like to know what our customers say about us, please visit our testimonials page.
[ to top ]
Privacy and Security Policy
Are online transactions on your site secure?
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the HACKER SAFE Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning HACKER SAFE certification, prevent over 99% of hacker crime.
How do you use my contact information?
We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.
Read our Privacy & Security Policy
[ to top ]
Contact Us
If you have any questions and would like to speak with a customer-care representative, you can contact us by:
Phone: Call us anytime during normal business hours, 714-623-1360. We're here Monday through Friday 9AM to 9PM PST to serve you.
E-mail:E-mail us at CustomerSevice@GogoCostume.com or click here to ask a question, make a suggestion or get any assistance you may need. All e-mails are answered within 24 hours. Please note that weekend e-mail responses may be delayed.
Mail:
Attn: Customer Service Manager
GoGoCostume
14361 Euclid St. #3C
Garden Grove, CA 92843
[ to top ]